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Shipping & Delivery
At MyTosh, we want your order to reach you safely and on time.
This Shipping & Delivery Policy explains how we process and deliver your orders.
📦 Order Processing
Once your order has been successfully placed, we begin preparing it for shipment.
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
During major promotions, Daily Deal events, holidays, or periods of high order volume, processing may take longer than usual.
⏱️ Delivery Time
After your order has been dispatched, delivery generally takes approximately:
3–7 business days
Delivery times may vary depending on:
- Delivery location
- Courier availability
- Shipping method
- Public holidays
- Weather conditions
- High shipping volumes
- Other unforeseen circumstances
Delivery estimates are not guaranteed unless specifically stated otherwise.
💰 Shipping Charges
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping charges may vary based on your delivery location, order value, shipping method, or promotional offers.
📍 Order Tracking
Where tracking is available, tracking details will be provided after your order has been shipped.
Please note that tracking information may take some time to update after your order is dispatched.
⚠️ Delivery Delays
We work with our shipping partners to ensure your order reaches you within the estimated timeframe.
However, delays may occasionally occur due to circumstances beyond our control, including:
- Courier delays
- Weather conditions
- Public holidays
- High shipping volumes
- Transportation disruptions
- Incorrect or incomplete addresses
- Remote delivery locations
If your order appears significantly delayed, contact us at hello@mytosh.in with your order number.
📍 Incorrect Shipping Address
Please carefully check your shipping details before placing your order.
If you notice an error, contact us immediately.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional shipping charges may apply if an order needs to be reshipped because of an incorrect or incomplete address.
🚫 Failed Delivery
If delivery cannot be completed because of an incorrect address, an unavailable recipient, or unsuccessful delivery attempts, the package may be returned to the sender according to the courier's procedures.
Please contact us if you experience a failed delivery.
🔎 Missing or Lost Orders
If your tracking information shows that your package has been delivered but you cannot find it, please first check:
- Around your delivery location
- With household members
- With neighbors
- With building security or reception
- With the courier, where applicable
If you still cannot locate your order, contact us with your order number and tracking details.
🌍 International Shipping
If international shipping is available, additional customs duties, taxes, or import charges may apply depending on the destination.
Any applicable customs or import charges are generally the responsibility of the recipient unless otherwise stated during checkout.
📩 Contact Us
For shipping-related questions:
Email: hello@mytosh.in
Please include your order number when contacting us about an existing order.