Frequently Asked Questions

What is the MyTosh Daily Deal?

The MyTosh Daily Deal is a specially featured offer available for a limited period. A new Daily Deal becomes active every day at 12:00 AM IST.

When does the Daily Deal change?

The Daily Deal changes automatically every day at 12:00 AM IST. Once the new deal becomes active, the previous day's deal moves to the Yesterday's Deal section when available.

How long is a Daily Deal available?

A Daily Deal is intended to remain active for that particular day. However, availability is subject to stock. A deal may end earlier if the featured product sells out.

Can I buy yesterday's deal?

Yes, when available. Yesterday's featured deal may remain available through the Yesterday's Deal section for a limited time or while stock lasts.

What happens to yesterday's deal?

When a new Daily Deal becomes active, the previous day's offer moves into the Yesterday's Deal section, where applicable.

Can I see previous Daily Deals?

Only deals that are still available may be offered after their original deal period. Availability depends on stock and current promotions.

What is a Deal Bundle?

A Deal Bundle allows you to purchase selected deals together as one combined offer. For example, when available, you may be able to purchase Today's Deal + Yesterday's Deal together.

Is the bundle price different from buying products separately?

Bundle pricing may offer a special combined price. The exact price will be displayed on the website before you complete your purchase.

Can I buy a bundle if one of the deals is sold out?

Bundle availability depends on all products included in the bundle being available. If one of the products becomes unavailable, the bundle may no longer be offered.

Are bundle offers available every day?

Not necessarily. Bundle availability depends on the products, stock, promotions, and current offers.

How do I place an order?

To place an order:

1. Select the deal or product you'd like to purchase.
2. Click Buy Now or Add to Cart.
3. Review your order.
4. Enter your shipping and payment details.
5. Complete checkout.

Once your order is successfully placed, you'll receive an order confirmation.

Can I use Buy Now?

Yes. Where available, the Buy Now button allows you to proceed directly toward checkout.

Can I cancel my order?

Please contact us as soon as possible if you need to cancel an order. Because orders may begin processing shortly after they are placed, cancellation cannot always be guaranteed.

What payment methods do you accept?

Available payment methods will be displayed during checkout. Payment options may vary depending on your location and the payment methods currently supported by our store.

Is my payment secure?

Payments are processed using secure payment systems available through our checkout.

When will I be charged?

Payment is generally processed when you successfully complete checkout.

Where do you deliver?

We deliver to locations where shipping is available through our checkout.

How long will my order take to arrive?

Delivery time depends on your location and selected shipping method. Please refer to our Shipping & Delivery page for detailed information.

Will I receive tracking information?

If tracking is available for your shipment, tracking details will be provided once your order has been dispatched.

What if my order is delayed?

Occasional delays may happen due to courier issues, weather, holidays, high order volumes, or other circumstances outside our control. If your order is significantly delayed, please contact us with your order number.

Why is an Unboxing Video required for returns or refunds?

A continuous unboxing video is mandatory to verify the condition of the package upon delivery. It helps us confirm if damage, defects, missing items, or wrong products occurred before or after delivery.

What are the rules for recording the unboxing video?

The video must be a continuous, unedited recording starting before the package is opened. The shipping label, box condition, and the product itself must be clearly visible throughout the video.

When is my order eligible for a return or refund?

A return or replacement is considered if:

1. The product arrives damaged.
2. There is a manufacturing or functional defect.
3. You receive the wrong product.
4. An item is missing from your order.

All claims require a valid unboxing video and clear photos.

What should I do if my product arrives damaged, defective, or incorrect?

Do not throw away the original packaging. Contact our support team immediately with your Order Number, complete unboxing video, and clear photos of the product, packaging, and shipping label.

Can I return a product if I change my mind?

Returns due to a change of mind are not accepted. Please carefully review product details before completing your order.

In what cases will a return or refund be rejected?

Claims will be rejected if:

• No unboxing video is provided.
• The video is edited or doesn't show the full unboxing.
• Damage occurred after delivery due to misuse.
• Items or packaging are missing or altered.
• The request is submitted past the allowed timeframe.

Do these return rules apply to Daily Deals and Bundles?

Yes. All products bought through Daily Deals, Yesterday's Deals, or Bundles follow the exact same Returns & Refunds Policy and unboxing video requirements.

How long does it take to get a refund?

Once your claim is approved and the return is processed, the refund is sent to your original payment method. The processing time depends on your bank or payment provider.

We're happy to help.

Email: hello@mytosh.in

Please include your order number when contacting us about an existing order.