★ HELP

Returns & Refunds

We want you to have a smooth experience when shopping with MyTosh. If there is a genuine issue with your order, we'll review it and help you with the appropriate resolution.

🚨 IMPORTANT: Unboxing Video & Photos Required

Please record a clear video while opening your MyTosh package.

This is an important requirement for any damage, defect, missing item, or incorrect-product claim.

To be eligible for a return or refund due to a damaged or defective product, you must:

Record a continuous video while opening/unboxing the package.
Make sure the package and shipping label are clearly visible in the video.
Show the product clearly after opening the package.
If there is any damage or defect, clearly show it in the video and take clear photographs as well.
Keep the original packaging and all included items until your claim has been reviewed.

❓ Why is an Unboxing Video Required?

The unboxing video helps us verify the condition of the product at the time it was received and allows us to determine whether the issue occurred before or after delivery.

Without a clear unboxing video and supporting photos, we may not be able to approve a return or refund for a damaged, defective, missing, or incorrect product.

✅ Return Eligibility

A return or refund may be considered when:

The product arrives damaged.
The product has a manufacturing or functional defect.
You receive a product different from what you ordered.
An item is missing from your order.

For these issues, a valid unboxing video is required.

The product must also be returned in the condition requested by our support team, along with its original packaging, accessories, parts, and other included materials where applicable.

💥 Damaged Products

If your product arrives damaged, do not discard the packaging.

Your order number
Complete unboxing video
Clear photographs of the damaged product
Clear photographs of the packaging
Photographs of the shipping label
A brief description of the issue

Our team will review the evidence and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

🛠️ Defective Products

If the product has a defect, please contact us with your order number and the required unboxing video/photos.

The defect should be clearly visible or demonstrated in the submitted evidence.

Our team will review the claim before approving a return, replacement, or refund.

📦 Wrong Product Received

If you receive a product that is different from what you ordered, please contact us as soon as possible.

A clear unboxing video is required to verify the contents of the package at the time of delivery.

Please provide:

Order number
Unboxing video
Photos of the product received
Photo of the shipping label

We'll review the information and assist you with the appropriate resolution.

🔎 Missing Items

If an item or component appears to be missing from your order, contact us immediately.

A clear unboxing video showing the package being opened is required for us to investigate and process the claim.

❌ Change of Mind

Returns due to a change of mind are not accepted.

Please make sure you are satisfied with your purchase before placing your order.

🚫 Non-Returnable Situations

A return or refund may not be accepted when:

No unboxing video is provided.
The submitted video does not clearly show the package being opened.
The product was damaged after delivery due to misuse, accident, or improper handling.
The product has been used or altered after delivery.
Original packaging or required components are missing.
The issue cannot be verified from the provided evidence.
The return request falls outside the applicable return period.

📩 How to Request a Return

If you believe your product is damaged, defective, incorrect, or incomplete:

Do not throw away the packaging.
Keep the product and all included materials safely.
Contact us at hello@mytosh.in.
Provide your order number.
Send the complete unboxing video.
Send clear photographs of the product and packaging.
Explain the issue clearly.
Wait for our team to review your claim and provide return instructions.

Please do not send the product back without receiving return instructions from us first.

💰 Refunds

Once your claim has been reviewed and the return is approved, we will inform you about the next steps.

If a refund is approved, it will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your payment provider or bank.

🎁 Daily Deals & Bundles

Products purchased through a Daily Deal, Yesterday's Deal, promotion, or bundle are also subject to this Returns & Refunds Policy unless a different condition was clearly stated at the time of purchase.

The same unboxing video and photo requirement applies to eligible damage, defect, incorrect-product, or missing-item claims.

📹 Important Reminder

📹 ALWAYS RECORD YOUR UNBOXING VIDEO.

Before opening your MyTosh package, start recording and make sure the package, shipping label, and the complete opening process are visible.

A return or refund for a damaged, defective, incorrect, or incomplete order will only be considered when the required unboxing video and supporting photos are provided and the issue can be verified.

📞 Contact Us

For returns or refund assistance:

Email: hello@mytosh.in

Please include your order number in your message.